Southern MD hosts one of the largest civilian military bases at Patuxent Naval Air Station and is home to the Navy testing center. The DOD consumer supports many DOD contractors in an effort to carry out the Navy’s mission. This industry will continue to grow as the new “Silicon Valley” right here in our region.
Information technology, engineering, financial and legal services.
Professional, Scientific & Technical Services
5-Year Job Growth
Top Advertised Job Skills:
Process of recording and reporting financial transactions pertaining to business operations. Example: Review pending transactions for errors or abnormalities and promptly investigate potential issues.
Ability to collect and analyze information, problem solve, and make decisions. Example: take into account trends, regulatory changes, and client’s comfort with risky decisions when determining investment portfolio.
Ability to convey thoughts and express ideas effectively in writing and speech as well as fully comprehend what others are saying. Example: document and present research and related information to supervising attorney.
Act of providing and delivering professional, helpful, high-quality service and assistance to a customer before, during, and after the goods or services are rendered.
Ability to efficiently achieve thoroughness when accomplishing tasks. Example: take note of each piece of information on a loan application when determining qualification.
Use computers and related technology efficiently, perform basic tasks such as operating software systems, platforms, and other computer programs. Example: create spreadsheets and input data for bookkeeping, accounting, and auditing records.
Comfortable interacting with people in different types of situations. Example: build trusting relationship with client so they feel comfortable enough to share personal information related to their case.
Apply knowledge, skills, tools, and techniques to project activities to meet the project requirements. Example: create timelines and assign team tasks for project coordination.
Principles and methods for showing, promoting, and selling products or services including marketing strategy and tactics, product demonstration, sales techniques, and sales control systems. Example: use a CRM to keep track of contacts, deals, and tasks to identify best activities to enhance network system sales.
Ability to find, diagnose, and determine the best way to repair problems. Example: utilize remote desktop to recreate an error and develop a theory for the cause.
Computer Repair Technician $20.00hr. (HS diploma)
IT User support specialist $26.52hr. (Certification)
Network Support Specialist $34.89hr. (Associates Degree)
Software Developer $47.28hr. (BA degree)
Information Systems Director $75.26hr. (BA or above)
Industry Training Programs
What do you do?
What does an IT Support Specialist do?
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